Support
Support that is easy to find before anything breaks
A postcard service feels trustworthy when help is visible in advance. This page tells senders and recipients where to write, what information helps most, and which issues support can resolve fastest.
- Contact
- info@arvideocards.app
- Channel
- Email support
- Typical topics
- Orders, delivery, viewer, account
- Helpful details
- Order email or postcard key
Order and delivery issues
Include the sender email, recipient name, shipping address, and a short description of what went wrong.
Viewer problems
If the postcard does not open correctly, include the postcard key or link plus the phone and browser you used.
Production defects
If print quality or postcard content looks wrong, attach clear photos so the issue can be reviewed quickly.
Primary support channel
Email support is available at the published address below.
Use it for delivery corrections before production, viewer issues after delivery, and general order questions.
Security and privacy
Security contacts are published at /.well-known/security.txt so the site exposes a standard disclosure path.
Privacy and cookie information are available on separate public routes for clarity before checkout.