Support
Support that is easier to find before something breaks
Support details are public so senders and recipients can quickly resolve issues with postcard delivery, print quality, and mobile viewing.
- Contact
- info@arvideocards.app
- Channel
- Email support only
- Use for
- Orders, delivery, viewer, account
- Helpful data
- Order email or postcard key
- Security contact
- /.well-known/security.txt
Order and delivery issues
Include the sender email, recipient name, shipping address, and a short description of the issue.
Viewer problems
If the postcard does not open correctly, include the postcard key or link and the phone/browser you used.
Production defects
If print quality or card content looks wrong, attach photos so the issue can be reviewed quickly.
Primary support channel
Email support is available at info@arvideocards.app.
This route is used for customer support, delivery corrections before production, and issue reporting after delivery.
Security and privacy
Security contacts are published at /.well-known/security.txt so the site exposes a standard disclosure path.
Privacy and cookie information live on separate public routes to reduce ambiguity around data handling.